Shipping Information

Shop H&H works with retail stores and brands to bring our curated selection of goods to you.  Your order will be packed and shipped to you directly from each of our merchant partners. All of Shop H&H’s merchant partners are located in North America.

1.  SHIPPING PROCESS

    • Once you complete your order online, you will receive an order confirmation email from Shop H&H.
    • Shop H&H will collect each product(s) payment within 24 business hours from purchase.
    • Our merchant partners will pack up your order and do their best to ship it within the shipping time listed on the product’s information page and at check out.
    • If any delays or questions arise, someone from the Shop H&H team will reach out to you using the contact information provided with your order.
    • When your package is ready to be shipped you will receive a confirmation email with a tracking number for your package(s).
    • Items in your order may ship at different times, subject to stock availability. Each shipment will have its own confirmation email and tracking number.
    • Use your parcel’s tracking number to track its estimated time of arrival. Typically, shipping can take two - ten business days. Our merchant partners are all located within North America.

2. LARGE ITEMS AND WHITE GLOVE DELIVERY

  • Some large items require special shipping arrangements. These products will have this information clearly displayed on the product page and at checkout.
  • If your item requires special shipping or white glove delivery, it will be marked as “Call for Quote”, meaning that someone from our customer service team will call or email you to make arrangements and to provide a quote that you may accept or decline. We will contact you using the contact information you provided with your order.
  • Shop H&H does not cover shipping charges for items marked as “Call for Quote.”
  • Shop H&H will provide a quote for a preferred local shipping carrier. If you accept the quote, the shipping charge will be collected from you by the shipping carrier upon delivery.

DUTIES AND REMOTE DELIVERY LOCATIONS WITHIN CANADA

  • All items shipped within Canada are duty free.
  • In some rare cases, if an order is being shipped to a remote location, the shipping cost may be prohibitive. You will always have the option of refusing a shipping quote that is provided to you, if it is too high. 

US SHIPPING

1.  SHIPPING PROCESS

  • We offer shipping to US addresses on select items. This will be clearly displayed on the product page
  • The customer is responsible to pay any duties or border fees. Please note that such fees are not estimated and/or provided to customers at checkout. Duties and border fees will be presented for payment by the shipping carrier upon delivery. Shop H&H does not pay any of these costs on behalf of customers in the USA. Duty fees vary depending on many factors such as the origin of manufacture, state taxes, and materials contained in the product, for example. For more information on cross border shipping, please refer to the United States Border Information link. (https://www.cbp.gov/trade/basic-import-export/internet-purchases)
  • All USA orders are Final Sale and cannot be returned or exchanged.
  • Follow these steps to place an order from within the USA:
    • Add the item(s) you wish to purchase to your Cart
    • At checkout, enter your address.
    • If your order contains any items that cannot be not shipped to the USA, you will not be able to complete checkout.
  • In some rare cases, if an order is being shipped to a remote location, the shipping cost may be prohibitive. You will always have the option of refusing a shipping quote that is provided to you, if it is too high. 

2. ACCEPTED FORMS OF PAYMENT

Accepted payment methods:

  • VISA, MasterCard, American Express.
  • All orders are processed in Canadian currency. 

SUPPORT FOR ALL INQUIRIES

Phone: 1-855-717-4674 (9AM to 5PM EST weekdays)

Online: chat can be accessed here.

Email: [email protected]

Mail:
455 King St W, Suite 300
Toronto, ON M5V 1K4
Attn: Customer Service, Shop House & Home